FAQ’S

WHERE ARE YOU BASED & WHERE IS YOUR VENUE?

We are based in Gippsland, Victoria. 

Our mountain location is nestled on the outskirts of the Baw Baw national park. It includes 40 acres with stunning views, timber hut, cabins that sleep up to 29 guests, plenty of room for camping and no noise restrictions – you and your guests can party the night away. 

CAN WE VIEW THE VENUE PRIOR?

Yes, you can! That being said, 95% of our couples book without viewing the venue prior and love the element of surprise on the day. The reason being is that dates get snapped up so quickly and we are unable to hold dates until we can arrange a suitable time for you to view the venue. We cannot promise your date will be available in the time we arrange the time to the viewing. 

WHEN DO YOU OFFER ELOPEMENTS?

We generally operate from October through to April, with a break from the middle of December until the start of February. If it’s a winter elopement / wedding you are after our mountain location has a beautiful timber hut with an open fire. Winter elopements would have a maximum of 20 guests. 

To maintain the quality of our services to our couples, we only accommodate 12 weddings per year. It is a first in best dressed system for the dates that are available and they do get snapped up very quickly. 

If you are looking to elope with just the 2 of you we can offer you a midweek date. Please get in touch to discuss available dates.

WHY IS IT THAT YOU ONLY OFFER 12 WEDDINGS PER YEAR AND ONLY RELEASE DATES A YEAR IN ADVANCE?

That is a great question… The way we operate at Under the Moon and the service we provide is very unique compared to larger scale wedding companies. All our weddings are custom to the couple and not just a generic package. We really like to get to know you on a personal level and usually form great friendships with our couples. The wedding packages we provide is a team effort from all different vendors, it can take a lot of time liaising with each and everyone one of them, including our couples. We would never want to compromise on our quality of work and be left with not enough time to communicate with our couples accordingly. 

THE DO’S WHEN CONTACTING US

Please be thorough and in depth with your enquiry when contacting us. We get an influx of enquiries coming through each day. We will be focusing solely on the couples that reach out to us that are prompt in replying and stay in touch with us. For us to help you with your enquiry, please include the following…

  • Which package you are enquiring about – Please refer to the packages page
  • Date in mind
  • Guest number
  • Bridal party number
  • Your budget

THE DON’TS WHEN CONTACTING US

Please do not direct message us on social media or email us just asking “what’s a price for a wedding?” or “I just want a quote” because.. How long is a piece of string? The more information you include in your enquiry the better, otherwise it’s a very difficult question for us to answer. Each wedding is unique and custom to you, we do not send detailed quotes via email without having a good chat to you via a phone consultation first, this ensures we understand what you want included, your budget and go over the finer details with you. We believe weddings are far too personal and intimate to be discussed at a distance only via email, instagram or facebook messenger. We always honour the first enquiry that comes through for a specific date, but if we do not hear back from you within 48 hours we move onto the next enquiry and your enquiry will be archived.

WHAT IS THE PROCESS ONCE WE CONTACT YOU VIA PHONE OR EMAIL?

Once you have reached out to us with as much detail as possible, we will then touch base with you to arrange a suitable time to have a phone consultation. This is where we get to know each other, answer any questions you have and it won’t take you long to see if we are the right fit for you and your wedding day! Once we have gathered all your information and vision, we then put together a detailed proposal of all costs involved. 

BUDGET AND UNDERSTANDING COSTS OF A WEDDING. 

This is super dooper important. We get a flood of emails from people enquiring about a wedding of 50 guests for $5000 or an elopement for 2 for $1000. Celebrants on their own are $1000+. To get married at a courthouse is $1000. We don’t have any packages available for under $6K. That is of course if you are not wanting a photographer / flowers etc. It really does pay to do your research prior to contacting as weddings do cost money, it’s as simple as that. Especially when you are wanting someone to plan the whole wedding from start to end, set up, coordinate, style and pack up the whole event for you… Plus all the vendors and pretties that make a wedding complete. 

DO WE HAVE TO PAY THE VENDORS INDIVIDUALLY?

Yes, vendors need to be paid directly by you. But never fear we still do all the liaising on your behalf, collecting the quotes and invoices to pass along to you, minimising the amount of people you have to speak with. We provide the vendors bank details and remind you of when the deposit and final balance is due. All you need to do is just transfer the funds into the provided bank account. We will keep you up to date with what is owing. The final payment is due three weeks prior to the event date.

DO WE HAVE TO USE ALL THE SERVICES IN YOUR PACKAGE?

No, we can tailor a package to your needs. We are happy to discuss anything with you. We highly recommend you get all of us, so the whole experience is complete, but that is totally up to you! If you have a friend that does makeup, hair or even a photographer you are more than welcome to bring them along. You can also check all the options available by doing an ONLINE QUOTE

CAN WE MEET YOU AND YOUR TEAM?

Yes! Absolutely! If you are too far away, we know technology a bit and we have Skype and FaceTime!

WE HAVE A CERTAIN STYLE WE WOULD LIKE TO HAVE, CAN WE HAVE A SAY?

Yes, you sure can. All the team are here to cater to your vision. You can have your say in the make-up or your hair, you can tell us what flowers/colours you’d like etc… Our team is extremely experienced and professional, so they will be able to discuss the best options for you. Or if you really don’t know, we can create a concept for you and you can be surprised on the day. 

HOW MANY PEOPLE CAN ATTEND?

Our Mountain location has capacity for 80 guests. It features 10 cabins that sleep up to 29 guests and a camping area adjacent to the lodge that you can fill with glamping tents, swags, tents, or caravans (4×4 only). If crowds aren’t your thing, you can keep it between just yourself and your partner. And yes, you can bring your fur baby too if you’d like!

WE ARE A SAME SEX COUPLE, CAN WE APPLY?

Is that even a question? Do people still even ask this question? Why is this still a question? YES!!! We welcome everyone.

WHAT IS YOUR CAMP LIKE? WHAT DO WE NEED TO BRING?

The camp has everything you’d need, and more. The same things you’d bring if you were going camping. We have food, water, insect repellent, first aid kit, beds, blankets, games… You would only need to bring an overnight bag with your clothes, some good shoes, a tent or swag if applicable and anything you can’t live without. 

WE DON’T WANT TO GET MARRIED, BUT LOVE THIS IDEA. CAN WE USE YOUR SERVICES?

We only specialise in elopements and weddings. We do have a few things available for hire, this will depend on availability. 

WE WANT TO GET MARRIED ON THE TOP OF A MOUNTAIN, IS THAT POSSIBLE?

Yes! We can do that if it’s just the two of you, there are plenty of spots around our mountain location with the views you’re looking for. We might not be able to set-up camp there for the rest of the day, but you can have your ceremony in the wild. Even if it means hiking for 10mins.

ANY MORE QUESTIONS? CONTACT US!

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